Thank you for shopping with Kesariya Indore. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through KesariyaIndore.com.
By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next business day.
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During festive seasons, promotional events, or sale periods, processing times may be slightly longer.
2. Shipping Timeline
Estimated delivery times are:
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Metro Cities: 2–5 Business Days
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Other Cities & Towns: 3–7 Business Days
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Remote Locations: 5–10 Business Days
Delivery timelines are estimates only and may vary depending on courier availability and your delivery location.
3. Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment.
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Free shipping may be offered on selected products, promotional campaigns, or orders meeting the minimum purchase requirement.
4. Order Tracking
Once your order has been shipped, you will receive a tracking ID and tracking link via SMS, WhatsApp, or email.
You can use the tracking details to monitor the delivery status of your order.
5. Delivery Partners
To ensure safe and timely delivery, we work with trusted courier and logistics partners across India.
Courier partners may vary depending on your delivery location and service availability.
6. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including the complete address, PIN code, and contact number.
Kesariya Indore shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to:
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Weather conditions
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Natural disasters
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Public holidays
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Government restrictions
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Courier network delays
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High order volumes during festive seasons
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Other unforeseen circumstances beyond our control
We appreciate your patience in such situations.
9. Damaged Packages
If your package appears damaged at the time of delivery, we recommend recording an unboxing video and contacting our customer support within 48 hours.
This helps us investigate the issue and provide a suitable resolution.
10. International Shipping
International shipping may be available for selected destinations.
Delivery timelines, shipping charges, customs duties, import taxes, and local charges (if applicable) are the responsibility of the customer unless otherwise specified.
11. Order Acceptance
All orders are subject to successful payment verification, product availability, and serviceability of the delivery address.
Kesariya Indore reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraudulent activity, or any other legitimate reason. In such cases, eligible refunds will be processed to the original payment method.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Kesariya Indore
Website: https://kesariyaindore.com
Email: kesariyaindore@gmail.com
Phone: +91-7770914100