At Kesariya Indore, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure it reaches you in excellent condition.
By placing an order on KesariyaIndore.com, you agree to the following Refund, Return & Exchange Policy.
1. Return Eligibility
You may request a return or exchange only if:
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The return request is raised within 48 hours of delivery.
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The product is unused, unwashed, unworn, and in its original condition.
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All original tags, labels, invoices, and packaging are intact.
For verification purposes, clear photographs and a complete unboxing video may be required.
2. Non-Returnable Items
The following items are generally not eligible for return or exchange:
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Products purchased during clearance or final sale.
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Customized or specially tailored products.
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Gift cards or promotional items.
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Products returned without original tags or packaging.
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Products that have been used, washed, altered, after delivery.
3. Exchange Policy
If your exchange request is approved, the replacement product will be dispatched after the returned item has been received and successfully passed our quality inspection.
Exchanges are subject to product availability. If the requested item is unavailable, an alternative product or store credit may be offered.
4. Refund Policy
Refunds are applicable only in eligible cases, including:
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Order cancelled before dispatch.
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Product unavailable after payment.
Once the returned product passes our quality inspection, the refund will be processed to the original payment method.
Refunds are generally processed within 5–7 business days, although the exact timeline may vary depending on your bank or payment provider.
5. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
6. Return Process
To request a return or exchange:
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Contact our customer support within 48 hours of delivery.
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Share your order number along with clear photos and an unboxing video, if applicable.
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Our team will review your request.
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If approved, return instructions will be provided.
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After inspection, your exchange or refund will be processed as per this policy.
7. Quality Inspection
Every returned item undergoes a quality inspection before any refund or exchange is approved.
Kesariya Indore reserves the right to reject requests if the returned product does not meet the eligibility conditions stated in this policy.
8. Shipping Charges
Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part, such as shipping the wrong product
9. Right to Refuse
Kesariya Indore reserves the right to refuse any refund, return, or exchange request that does not comply with this policy or appears to involve misuse, fraud, or repeated abuse of our return process.
10. Contact Us
For any questions regarding refunds, returns, or exchanges, please contact our customer support team.
Kesariya Indore
Website: https://kesariyaindore.com
Email: support@kesariyaindore.com
Phone: +91-XXXXXXXXXX